Terms of Service

[COMPANY LEGAL NAME] (“we,” “us”) · Effective [DATE]

These Terms cover your use of the WDI inspection app at https://wdi-diagram.pages.dev (the “Service”). “You” means the pest control business that signs up (the “Company”) and everyone it adds to its account. By creating an account or using the Service, you agree to these Terms.

1. What the Service does

The Service helps licensed inspectors prepare Texas Department of Agriculture (TDA) SPCS/T-5 Wood Destroying Insect Inspection Reports. It lets you fill in the report, draw a diagram, attach photos, issue a PDF, keep your records, and optionally pull jobs from scheduling software you connect.

2. Accounts and your team

The person who creates the Company account is its owner. The owner and admins control who has access and what they can see.
You’re responsible for everything done under your account, for keeping passwords private, and for removing access when someone leaves.
Tell us right away at [SUPPORT EMAIL] if you think your account has been misused.

3. You make every call on the report

The Service is a tool. The licensed inspector and the Company are solely responsible for the inspection, the findings, and everything in every report, including whether it’s complete, accurate, and meets TDA rules, the Texas Structural Pest Control Act, and any other law.
Photo “Identify” is a suggestion only. It uses artificial intelligence and can be wrong. It never decides what goes on a report. Don’t rely on it in place of your own inspection and judgment.
Automatic features like default answers, standard comments, automatic Section 12 checks, auto-drawn diagrams, and dates are conveniences. Check them on every report.
You’re responsible for keeping your records as long as the law requires (TDA currently requires at least 2 years). We keep every issued report at least that long too, and you can download all your data at any time (section 6).

4. Free trial, plans, and payment

New Companies get a free trial of 14 days. After the trial, continued use requires a paid plan.
Prices are shown at checkout. They’re billed monthly in advance through our payment processor (Stripe), [per Company / per active team member].
You can cancel anytime in the app. Cancellation takes effect at the end of the paid period. We don’t give refunds for partial periods unless the law requires it.
We may change prices with at least 30 days’ notice. The change applies at your next renewal.
If a payment fails, we may limit issuing new reports until it’s fixed. Your existing reports and data stay available to download.

5. Your data belongs to you

You own the information you put into the Service (“Your Data”): inspection answers, diagrams, photos, signatures, issued reports, and your clients’ and agents’ contact details.
You give us permission to host, store, copy, process, and send Your Data only as needed to run the Service for you. That includes syncing it between your devices, emailing reports when you tell the app to, and sending photos to our AI providers when you tap Identify.
You confirm you have the right to put Your Data into the Service, including any personal information about your clients.

6. Download and deletion

An owner or admin can download everything (every inspection, issued PDF, and photo) at any time from Setup → Your data.
Every issued report is kept at least 2 years from the date it was issued, as Texas requires, even if you cancel. That includes its photos and answers. An issued report can’t be deleted during those 2 years, and the owner can still sign in and download it, even after the account ends.
Anything else (drafts, Setup, and issued reports after their 2 years) stays available for 30 days after your account ends. After that we may permanently delete it. We aren’t responsible for keeping your records after that point.

7. Using photos to improve the identifier

To make Identify more accurate, we may use photos from the Service with personal information removed. That means no addresses, names, faces, license plates, report numbers, or anything else that ties a photo to a property or person. We use them only to train and test our wood destroying insect identification. We never sell them and never publish them in a way that identifies you or your clients.
You can opt out at any time by emailing [SUPPORT EMAIL]. Opting out doesn’t affect the rest of the Service.

8. Other services you connect

If you connect other services, such as ISN, Spectora, GoHighLevel, or email, your use of them is covered by their own terms. We aren’t responsible for how they work or for changes they make. We store your credentials for them encrypted and use them only to do what you set up.

9. Acceptable use

Don’t misuse the Service. That means: - no breaking or probing its security - no reselling it without our written permission - no false or misleading reports - no uploading anything illegal - no using it to violate anyone’s privacy

We may suspend accounts that do.

10. Availability

The app is built to work without a signal and sync later, but we can’t promise the Service will always be available, error-free, or never lose data. Keep your own copies of issued reports; the download in section 6 makes that easy.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DON’T WARRANT THAT ANY REPORT PREPARED WITH THE SERVICE, OR ANY IDENTIFY SUGGESTION, IS CORRECT OR COMPLIANT.

12. Limit of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WE AREN’T LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS, ARISING FROM THE SERVICE OR ANY REPORT. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

13. Your responsibility to us

You’ll defend and cover us against claims, fines, and costs (including reasonable attorney’s fees) arising from: - your inspections and reports - your use of the Service - Your Data - your breaking these Terms or the law

14. Ending the agreement

You can stop using the Service and cancel anytime. We can suspend or end your access if you break these Terms or don’t pay, and we’ll give notice when we reasonably can. Sections 3, 5 through 7, and 11 through 15 continue after the agreement ends.

15. General

Texas law governs these Terms. Any dispute goes to the state or federal courts in [COUNTY] County, Texas.
We may update these Terms. We’ll notify you in the app or by email at least 30 days before a material change takes effect. Continuing to use the Service after that means you accept the change.
If any part of these Terms is unenforceable, the rest still applies. These Terms are the whole agreement between us about the Service.
Contact: [COMPANY LEGAL NAME], [MAILING ADDRESS], [SUPPORT EMAIL].

Version 2026-09-27-draft